Account Management & Billing
When is the start and end date of my billing cycle?
Your billing cycle starts on the day of purchase and runs for one calendar month, six months or a calendar year. If payment is not received by the same date at the end of the period, service will be automatically cut off until the next payment is ...
Is there an activation fee?
No, Toshi Mobile does not charge any enrollment or activation fees. We pride ourselves on transparent pricing, with no hidden costs—just the monthly subscription fee for your chosen plan. Please refer to our Fair Use Policy for more details.
How can I delete my account?
If you are currently looking to deactivate your account please reach out to our support staff here.
Can I change my plan anytime?
If you're currently looking to change your plan, please submit a ticket to our support staff here.
Can I transfer my account to another person?
Because your account is unique and verified for you, we do not allow person to person account transfers.
What happens to unused data at the end of my billing cycle?
Each plan is valid for 30 days from the first activation and during each recurring billing cycle. Currently no unused data from the prior billing cycle rolls over into your next billing cycle. Your data allotment based on service plan of choice is ...
Do I Need To Verify My Identity?
Yes, due to local, state and federal regulations we are required by law within the United States to obtain some identifying information during the account creation process and for our service plans.
I'm having trouble with my payment. What should I do?
If you encounter payment issues, please double-check your payment details, ensure your card is valid for online transactions and try again. Additionally, you can check with your bank if they are flagging the payment from clearing. If the problem ...
What are the accepted payment methods?
You may pay using a credit or debit card, Google Pay or Apple Pay. If you would like to pay with crypto, choose this option at checkout using a supported wallet. We currently do not support paper checks, cash, ACH or bank transfers.
How do I sign up for a plan with Toshi Mobile?
First you'll select your plan of choice from the plans page. Next you'll be prompted to create an account with Toshi Mobile. Enter the email address where you'd like to receive your Magic Code. This will be the email used to register your account and ...
Can I transfer my account to another person?
Because your account is unique and verified for you, we do not allow person to person account transfers.
How do I sign up for a plan with Toshi Mobile?
First you'll select your plan of choice from the plans page. Next you'll be prompted to create an account with Toshi Mobile. Enter the email address where you'd like to receive your Magic Code. This will be the email used to register your account and ...