I'm ready to port my number to Toshi Mobile! What should I know and how can I do it?

I'm ready to port my number to Toshi Mobile! What should I know and how can I do it?

Before you begin the number porting process you'll need to know a few things:

First, check that your device is supported on our U.S. mobile plans here
  1. To start the number porting process you'll need the following from your existing carrier:
    1. Name of account holder
      1. Full name of the current account holder. This information is case-sensitive so enter it exactly as it is shown
    2. Type of account
      1. Whether the type of account is business or residential
    3. Number Transfer PIN (port-out PIN)
      1. This is only created by your current carrier at the time of your number port-out request, and is not the PIN used to sign into your account
    4. Account number
      1. You can usually find this on your billing statement or in your account portal
  2. For security and privacy reasons Toshi Mobile and our staff cannot obtain your account number, Number Transfer PIN or any other information from your existing carrier for you. This process and information must be initiated and gathered by you. You will use this information to begin the number porting process.
  3. Do not close your existing account or deactivate service with your existing carrier until you've ported out your number to Toshi Mobile. Your service and account (if you are the only single line with the account) at your existing carrier will close once your number has been ported.
  4. Be careful of number porting scams and always make sure you're interacting with the accurate applications, website(s) and support staff at your existing carrier before proceeding. We want this process to be smooth and safe for all parties involved.
  5. The terms and costs involved (if any) vary from carrier to carrier, so be sure to check with your specific carrier ahead of time.

Now that you know more about the number porting process let's get started! We've assembled some relevant information for your respective carrier in this article on how to begin the number porting process. Beneath this section you can find step by step guides on how to port your number from your account portal.

Number porting guides from your existing carrier:
AT&T
T-Mobile
Boost Mobile
Google Fi
Mint Mobile
You will need to contact Mint Mobile directly to begin the porting process.
Metro by T-Mobile
You will need to contact Metro directly to begin the porting process.
Consumer Cellular
You will need to contact Consumer Cellular directly to begin the porting process.
Visible by Verizon
UScellular
You will need to contact UScellular directly to begin the porting process.
US Mobile
 
Porting your number into Toshi Mobile
Porting your number to Toshi Mobile at time of account creation and plan purchase
  1. After you've selected your plan of choice from the plans page proceed with the account signup process
  2. At the first checkout page select the option 'Joining from another carrier?'
  3. To check your phone number eligibility, enter your ZIP code and the existing number you wish to port into Toshi Mobile
  4.  Continue with the checkout process to proceed
    1. Learn more about signing up for a U.S. mobile plan here


Porting your number to Toshi Mobile after a line has already been purchased
  1. Access your account at my.toshimobile.io 
  2. From the 'Home' page select 'Plans' on the left and then from the dropdown select 'My Plans'
  3. On the active line you wish to port your number into select the action 'Manage'
    1. You'll also see the option to access your line on the 'Home' page with the action 'Manage'
  4. In the plan overview page under the 'Manage this plan' section select 'Switch to us'
  5. To check your phone number eligibility, enter your ZIP code and the existing number you wish to port into Toshi Mobile

 

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